Your WhatsApp Inbox, With an AI Agent Built In
Don't stop at sending messages. Continue the conversation.
The WhatsApp AI Agent answers supported questions using your Knowledge Base, and your team can take over any conversation in Human mode.
AI Agent
Handles supported customer questions and conversations using the business knowledge you configure.
Human Mode
Team members can take over a conversation whenever a human response is needed.
AI ↔ Human switching
Move between AI and human handling without losing conversation context.
Conversations
Yes. You can import event leads, pick an approved template and launch a campaign.11:02 ✓✓
Hi Sneha, happy to help. Does 4 pm work?11:04 ✓
Illustrative sample conversation. Try the AI / Human toggle.
When AI Can't Handle It, Bring in a Human
Important conversations should never get stuck in automation.
Escalation alerts
Define when a conversation should reach a person.
WhatsApp notification
Alert your team on WhatsApp.
Email notification
Send the same alert by email.
Human takeover
Step in with full conversation context.
AI handles supported questions. It is not a replacement for your team on complex or sensitive conversations.
Give Your WhatsApp Agent Your Business Knowledge
Configure the information your AI Agent should rely on, so replies reflect your business instead of generic answers.
Explore Knowledge BaseProduct information
Features, specs and what you offer.
FAQs
Answers to questions you hear every day.
Service information
What you do and how you work.
Pricing information
Plans and offers you want the agent to share.
Policies
Terms, returns, timelines and more.
Documents
Brochures and reference material.
Company information
Who you are, where you operate.
Your Leads Are Already on WhatsApp.
Give your team a better way to engage them.
Launch campaigns, broadcast personalized messages, automate conversations and bring your team into the conversation when it matters.